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  Terms & Conditions -lemontree.co.in

User Agreement:

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The Terms and Conditions (TC) contained herein, form an Agreement regulating our relationship with regard to the use of Divya Industries Ltd. shopping Platform (lemontree.co.in) by you.

 

Please read this Agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.  Divya Industries Ltd.   may add to or change or update these Terms of Use, from time to time entirely at the its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.

 

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

 

Definitions:

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"Agreement" means the Terms and Conditions (TC) contained herein under lemontree.co.in brand name of Divya Industries Ltd.. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

 

"Site" means the online shopping platform lemontree.co.in owned and operated by Divya Industries Ltd., which provides a venue to the users of lemontree.co.in to buy the products listed / displayed at lemontree.co.in.

 

"User/You" means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale of the products, through 'Divya Industries Ltd.' by placing its order on this Site.

 

"Product/s" connotes the goods, services promoted / displayed on the Site and offered for any use / sale.

 

Online Purchases:

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This Website is a venue where Users visit for viewing the contents of the website and / or make purchase transactions.

 

The agreement between you and Divya Industries Ltd. is subject to the following terms and conditions :

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1. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

 

2. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of Divya Industries Ltd. you agree to be bound by the Terms and Conditions.

 

3. All prices, unless indicated otherwise are in Indian Rupees

 

4. By indicating User's acceptance to purchase any product or service offered on the site, user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

 

5. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

 

6. In a credit card transaction, you must use your own credit card. Divya Industries Ltd. will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

 

7. Divya Industries Ltd. is not responsible for non-delivery, unsatisfactory or delayed performance of services or damages or delays as a result of transportation. All items are offered only for a restricted time and only for the available supply. Any request for cancellations of orders once duly placed on the site, shall not be entertained.

 

8. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.

 

9. Shipment/delivery time of order processing starts from the day of receipt of the payment/COD(Cash on Delivery)confirmed against the order placed with Divya Industries Ltd..The Shipment /Delivery time is an approximate time mentioned against each product. Divya Industries Ltd. shall not be liable for any delay / non-delivery of purchased goods by  flood, fire, wars, acts of God or any cause that is beyond the control of Divya Industries Ltd.

 

10. The User agrees to use the services provided by Divya Industries Ltd., its affiliates, consultants and contracted companies, for lawful purposes only.

 

11. The User agrees to provide authentic and true information. Divya Industries Ltd. reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Divya Industries Ltd. has the right in its sole discretion to reject the registration and debar the User from using the Services available at this wesite, and / or other affiliated websites without prior intimation whatsoever.

 

12. Divya Industries Ltd. will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

 

13. Partial delivery of product needs to be reported within 10 days of receipt of the product.

 

14. Cancellation, on user's request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased.

 

20. All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Cheque paymode, where refund shall be processed via Payorder/Demand-draft.

 

21. Delivery of orders would be done address specific not person specific.

 

23. For reported defects on products with manufacturer's warranty the customer needs to contact the support/service center.

 

24. Divya Industries Ltd. reserves the right to cancel any order placed using Credit Card which holds International Billing Address.

 

25. Octroi charges may be levied on some products displayed on the site .These charges shall are not refundable and shall be borne by the customer. In the event of cancellation of the order the ,Octroi charges levied shall not be refunded. Any other taxes levied shall not be refunded.

 

26. We (Divya Industries Ltd.) as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

 

Typographical Errors

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In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Divya Industries Ltd. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Divya Industries Ltd. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Divya Industries Ltd. shall issue a credit to your credit card account in the amount of the charge.

 

Products Description and Pricing

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Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

 

Divya Industries Ltd., will attempt to be as accurate as reasonably possible while providing Product descriptions and pricings. However, Divya Industries Ltd. do not warrant that descriptions or other content or prices related to the Products or other information and content contained in this website is accurate, complete, reliable, current, or error-free. If a Product showcased on this website(lemontree.co.in)  is found by You not to be as described, upon receipt of the same in pursuance to placing an order through the Site, your sole remedy is to return it in unused condition to the Seller. In the event if the payment has been processed by Divya Industries Ltd. for the returned Product(s), the refund amount shall be credited to your credit/debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.

 

Charges displayed on the site are inclusive of cost of the product, service fee for payment and shipping fee. In case the customer would like to pay using an alternate payment mode that is acceptable to us, the service fee for payment will be adjusted with the total payable amount for the order. Customers using foreign and international cards should note that this online payment gateway accepts payments in USD, GBP, Euro & in Indian Rupees. Therefore, the amount charged on above mentioned currencies is value of the product displayed on the site which is converted into or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway. Similarly for any applicable refunds the full amount, which has been charged, is refunded which is converted into or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate. In some cases where an international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank. Divya Industries Ltd. would refund only the amount charged in INR as displayed on the website. Divya Industries Ltd. is not responsible for any charge levied by the credit card Issuing bank for the foreign transaction.

 

All prices and availability of products are subject to change without prior notice at the sole discretion of Divya Industries Ltd.

 

Online Payment

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In order to facilitate payments for Product(s) purchased by You through Divya Industries Ltd., an online payment gateway facility that will enable You to make payments using a credit/debit card account, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider/s. It is hereby clarified that Divya Industries Ltd. does not directly collect the monies from the purchasers and the entire payment transaction is conducted by the online payment gateway facility provided.

 

Credit card details

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You agree, understand, undertake and confirm that the credit/debit card details provided by You for making payments for Product(s) purchased through lemontree.co.in, through the on-line payment gateway mechanism will be correct, current, complete and accurate and you shall not use the credit card/ debit card or any other bank account which is not lawfully owned by you. The aforesaid information provided by You will not be shared by Divya Industries Ltd. with any of the third parties unless required by law, regulation or court order or for facilitating and completing the purchases made by You. Divya Industries Ltd. will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details in anyway.

 

Disclaimer of warranties/Limitation of liability:

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USER ACKNOWLEDGES THAT THROUGH THIS SITE, Divya Industries Ltd.  TRIES TO FACILITATE HIGHEST QUALITY SERVICES TO THE USERS. Divya Industries Ltd. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, BUT SHALL ENDEAVOUR TO ENSURE USER FULLEST SATISFACTION.

 

Divya Industries Ltd. SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND Divya Industries Ltd.'s CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

 

Registration

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Registration of the User on the Website is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's under ID and Password for any purpose whatsoever without proper authorization from such party.

 

User are responsible for the security of User's password and for all transactions undertaken using User's password through our service. User confirm that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. Divya Industries Ltd. will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user's ID/password/credit card number/account details number for using Divya Industries Ltd. Services.

 

The user also agrees and undertakes to immediately notify Divya Industries Ltd. of any unauthorized use of the user's password or user ID and to ensure that the user logs off at the end of each session at the website. Divya Industries Ltd. shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

 

The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete Divya Industries Ltd. has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete and Divya Industries Ltd. shall have a right to suspend or terminate User's registration and refuse any and all current or future use of the Website and/or any Service.

 

Furthermore, the User grants Divya Industries Ltd. the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services. (Example: Shipping Agencies)

 

 

Prohibited Activities

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You shall not host, display, upload, modify, publish, transmit, update or share any information on the Site, that

 

(a) belongs to another person and to which you do not have any right to;

 

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

 

(c) harm minors in any way;

 

(d) infringes any patent, trademark, copyright or other proprietary rights;

 

(e) violates any law for the time being in force;

 

(f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

 

(g) impersonate another person;

 

(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

 

(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

 

Any Content uploaded by you shall be subject to relevant laws and may disabled, or and may be subject to investigation under appropriate laws. Furthermore, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Site, we may terminate your account/block your access to the Site and we reserve the right to remove any non-compliant Content uploaded by you.

 

 

Termination /Suspension:

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Divya Industries Ltd. reserves its right to refuse service, restrict, suspend, terminate your account; (Terminate this Agreement; Terminate or suspend your access to the Web Sites;  Deactivate or delete your accounts and all related information and files in your account; Establish general practices and limits concerning use of this Site) at any time, in its sole discretion with or without cause, and with or without any prior notice for any violation of the Terms of Use. Upon such termination or suspension, your right to use the Divya Industries Ltd.'s Web Sites will immediately cease. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

 

The User agrees that Divya Industries Ltd. may under certain circumstances and without prior notice, immediately terminate the User's user ID and access to the Website/Services. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, etc.

 

 

Communication with Users:

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Divya Industries Ltd. reserves the right to communicate with Users regarding this site and User's use of this site or any product or service purchased by User on this site.

 

Force Majeure:

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Divya Industries Ltd. shall have no liability to you for any interruption or delay, to access the Site irrespective of the cause.

 

Governing Law:

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This agreement and each clause of 'terms of service' shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Bangalore.

 

For any complaint and clarification contact us at

Divya Industries Ltd.

11th Floor, Mittal Towers MG Road, Banaglore
Phone No. : 080-41320094 / 95
Fax No: 080-25598936